At the core of Fred C. Church insurance is its employees’ dedication to and relationships with the clients they serve—but their website wasn’t reflecting those promises. Fred C. Church, headquartered in Lowell, MA, approached Fishnet to assist in a complete website redesign and brand refresh. Approaching their 150-year anniversary, Fred C. Church wanted a website that would bring their tagline, “It’s not just the policy. It’s the people” to life through a personalized, intuitive user experience, helping position them as not just as insurance provider but a caring partner.
Through the new website, it was important to not only give the brand a fresh new look and feel that would reflect the history, expertise and internal culture of Fred C. Church, but to bring to life the highly-personalized nature of the company through an entirely new type of website experience for the insurance industry. We kicked off the entire creative process with interviews with key stakeholders, employees and clients, and spent time learning about each facet of Fred C. Church so we could understand how the company exudes the spirit of its tagline, “Because it’s not just the policy. It’s the people”, and how their expertise and personal touch positively impact their customers and differentiate them from the competition.
From start to finish, the website redesign was a highly collaborative process between Fred C. Church and Fishnet. Because one of the challenges was the vast amount of information that needed to be organized among several hundred website pages, a joint effort with Fred C. Church was critical. We employed the use of a shareable web document to house all site content, which allowed key stakeholders to provide real-time help and feedback during the content generation and review process. We underwent intensive UX work, also in collaboration with their team, to design and develop the site and execute other critical elements.
We knew a full site redesign would be a large undertaking, but Fishnet handled it expertly throughout the entire process. Their team worked closely with us to execute our vision while ensuring our goals for recasting our brand to our audience were met. As a result, we now have a dynamic site that not only delivers the type of easy, personalized experience that truly reflects how we work with our clients, but that stood out for its uniqueness and innovativeness in the wide financial and insurance category at the 2017 MITX awards. We’re thrilled to be able to say we have an award-winning website.
Bill Burbine, Vice President, Personal Lines Manager